Help your customers, Help your staff
- Respond to cases faster with access to complete case and customer data.
- Manage cases across individual and team queues that are user friendly and configurable.
- Personalize data views, dashboards and navigation
- Flexibly manage cases across channels for customer convenience
- Increase first contact resolution with the built-in knowledge repository.
- Speed case handling by making it easy to find information with familiar tools.
- Avoid duplicated efforts by using cross-channel knowledge and collaboration.
- Use familiar and graphical tools to track and monitor the flow of knowledge..