Cases

Help your customers, ​Help your staff

 

  • Respond to cases faster with access to complete case and customer data.
  • Manage cases across individual and team queues that are user friendly and configurable.
  • Personalize data views, dashboards and navigation
  • Flexibly manage cases across channels for customer convenience
  • Increase first contact resolution with the built-in knowledge repository.
  • Speed case handling by making it easy to find information with familiar tools.
  • Avoid duplicated efforts by using cross-channel knowledge and collaboration.
  • Use familiar and graphical tools to track and monitor the flow of knowledge. .

 

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